InboxTrustGuard Service Agreement

1Parties and summary

This InboxTrustGuard Service Agreement (the "Agreement") is made on ____________ (the "Effective Date") between Trust AI Online, a Florida company headquartered at 715 Pinellas St, Suite 5, Clearwater, FL 33756, serving clients in all 50 states, phone (833) 365-7047 (the "Provider"), and ______________________ (the "Client").

InboxTrustGuard gives the Client's Microsoft 365 mailboxes a second security check. It catches the phishing and scams that slip past Microsoft's own filters and moves dangerous messages out of the inbox.

2Services

The Provider will deliver the following for the Client:

1. Inbox checks every 10 minutes. New email is checked against 10 safety tests, including sender spoofing, look-alike domains, risky links and dangerous attachments.
2. Automatic action. High-risk messages are moved to Junk or quarantine, based on the policy the Client picks in Schedule A.
3. Client reports. A plain-language report of what was checked and caught, on the Client's chosen schedule: twice a day, daily, weekly or monthly.
4. Support. Phone and email help, Monday to Friday, 9 a.m. to 5 p.m. Eastern. Urgent security issues are answered within 4 business hours.
5. Setup. InboxTrustGuard is connected to the Client's Microsoft 365 account within 7 business days of receiving access.

3Client responsibilities

• Have a Microsoft 365 administrator approve InboxTrustGuard's access through Microsoft's official approval screen. The Client keeps full control and can remove access at any time.
• Keep its Microsoft 365 subscription active and Microsoft Defender turned on. InboxTrustGuard is a second layer on top of it.
• Name one contact for reports and security alerts.
• Report added or removed mailboxes within 5 business days.

4Fees, billing and term

Billing. Invoices are due within 15 days. Monthly plans are billed in advance. After 30 days past due, service may be paused with 10 days' written notice.

Term. This Agreement starts on the Effective Date and runs month to month. Either party may cancel with 30 days' written notice.

Price changes. 30 days' written notice before any price change.

5Data, privacy and confidentiality

InboxTrustGuard reads only the email details its safety checks need: sender, subject, links, attachment types and headers. Details of flagged messages are kept up to 90 days for reports.

Client data is used only to provide this service and is never sold. It is stored on access-restricted U.S. servers and sent over encrypted connections. Each party keeps the other's business information private during this Agreement and for 2 years after it ends.

6Limits of service and liability

InboxTrustGuard greatly lowers the risk from harmful email. No email security product can stop every threat, so catching every harmful message is not guaranteed. A safe message flagged by mistake can be restored from Junk or quarantine.

Each party's total liability is limited to the fees paid in the 3 months before a claim. Neither party is liable for lost profits or indirect damages.

7General terms

Nationwide service. The Provider serves clients in all 50 states and Washington, D.C. Services may be delivered remotely or on site, by the Provider's team or by qualified, vetted partners bound by the same confidentiality terms.

Governing law. This Agreement is governed by the laws of the State of Florida, where the Provider is incorporated, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts of Florida, unless both parties agree in writing to another venue or to binding arbitration. Where the law of the Client's state requires otherwise, that law applies to the extent required.

Whole agreement. This Agreement and Schedule A are the full agreement; changes must be in writing and signed by both parties. If any part is found unenforceable, the rest stays in effect.

Assignment. Neither party may transfer this Agreement without the other's written consent, except to a successor of its business.

Independent parties. The Provider acts as an independent contractor.

Schedule A: Service details

Signatures

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